Providers Online Resources
Special Vendors with CIGNA
For Chiropratic Care, Physical Therapy, and Occupational Therapy:
Providers please contact American Specialty Health Network at: www.ashcompanies.com or 1-800-972-4226
For Durable Medical Equipment (DME) or Home Health Care:
Providers please contact CareCentrix at: www.carecentrix.com or 1-877-466-0164
Eligibility, Claims, & Benefit Inquiry
- Frequently Asked Questions
What is the process of filing claims electronically?Please refer to the members ID card for EDI filing information.
What are your requirements for ICD-10?All claims for dates of service on or after October 1, 2015 must be submitted with a valid ICD-10 code; ICD-9 codes will no longer be accepted for these dates of service.
Are ICD-10 diagnosis codes required on Dental claims for dates of service on or after 10/1/2015?No.
Need to call us?
- Audit Number from our Website or Automated System
- Your Name
- Your Phone number where you can be reached
- The Provider Name
- The Provider Tax ID
- Subscriber’s Group Number
- Subscriber’s Name
- Subscriber’s Social Security Number
- The Patient’s Name
- Patient’s Date of Birth
- An explanation of the information you are looking for. If you are looking for Claim Status then we will also need the Date of Service and the Billed Amount.