Please Note: Our website design and address have changed. Please update any link you may have to our old address with The old address will be discontinued in the near future.

Providers Online Resources

Eligibility & Benefit Inquiry

  • Frequently Asked Questions
  • What is the process of filing claims electronically?
    Please refer to the members ID card for EDI filing information.

Need to call us?

If you are a provider and need further assistance you can leave a voice mail for our customer service department by calling (602) 249-3582 and following the prompts. Please include the necessary information listed below in your voice mail to allow one of our team members to return your call.

  1. Audit Number from our Website or Automated System
  2. Your Name
  3. Your Phone number where you can be reached
  4. The Provider Name
  5. The Provider Tax ID
  6. Subscriber’s Group Number
  7. Subscriber’s Name
  8. Subscriber’s Social Security Number
  9. The Patient’s Name
  10. Patient’s Date of Birth
  11. An explanation of the information you are looking for. If you are looking for Claim Status then we will also need the Date of Service and the Billed Amount.
Voice mail messages that are left with all of the necessary information, should expect a call from our office within one business day.