Southwest Service Administrators, Inc.

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Sheet Metal Workers Local 49 Family Health Plan

New June 1, 2021 SafeRide

We all know drinking & driving don’t mix 

Your employer encourages all employees and their family members to act responsibly by not driving under the influence

SafeRide is available to employees and family members for reimbursement up to $50.00 for a cab or rideshare distance of up to 50 miles one-way to the employee or family member’s place of residence, should the employee or family member be impaired and consequently, unable to drive responsibly

Health Provider Links Other Useful Links
OPTUMRx - Effective April 1, 2021
BIN# 610011  PCN# IRX  Group# SMWLOC49
Customer Service: 844-265-1719
Mail Order: 844-265-1719
Specialty Drugs: 855-427-4682

BCBS PPO Provider

Click above to find a provider "Provider Finder" or call 1-800-810-2583

Click here for more information on Blue 365 - A Discount Program

Effective 7/19/2021 all Out of Network Providers Must Submit Claims Directly to Southwest Service Administrators -Electronic Payor ID CX100


MDLIVE Telemedicine Program

Click above for Website

MDLIVE is a telemedicine program that delivers quality healthcare by using Board‐certified doctors who can diagnose and treat many common minor illnesses. Convenient 24/7/365 nationwide access to Board‐certified doctors from your home, office, or on the road.

MDLIVE can be used for the following: Colds, sore throats, flu, allegories, infections, upset stomach, pink eye, or rashes.
If you are considering the ER or urgent care for a non‐emergency issue; and
for short‐term prescriptions or re‐fills, when appropriate.

For assistance with MDLive registration click link below to watch a short video:


American Health Group(AHG)

Click above for website or call 1-800-847-7605

Precertification*AHG  also offers patient advocacy  and  voluntary  case  management  services  that  assist  members  and  families in navigating their way through the healthcare system to make informed medical choices, work effectively  with  providers,  understand  their  benefit  options,  and  become  educated  and  self‐directed  consumers of healthcare.

Click here to locate a dental provider, then click on "Find a Dentist"

Click above to find a doctor or call (505) 727-2727 or 1-800-727-2701









Lookup Claims

Click here to view online claims status for participant claims.

Explanation of Benefits

Click here to reprint an explanation of benefits

My Documents

Looking for your documents/forms? Click here.


Alliance Work Partners - Employee Assistance Program (EAP)

2021 Webinar Schedule


Summertime and your Employee Assistance Program


WorkLife Services - Here for you as life happens …
Your EAP regularly helps people much like yourself locate the services they need to help family members and themselves cope with life’s challenges.


SMART Humana

For Medicare-Eligible Retirees & Medicare-Eligible Spouses of Retirees who participate in the SMART Humana Medicare Advantage Prescription Drug Plan Option2



For Medicare-Eligible Retirees & Medicare-Eligible Spouses of Retirees who participate in the Prebyterian Senior Care HMO-POS Employer Plan 4






SSA Portal Mobile App

Get it on Google Play