Southwest Service Administrators, Inc.

Sheet Metal Workers Local 49 Family Health Plan

Health Provider Links Other Useful Links

Lovelace Care Concierge

Click above to find a doctor or call (505) 727-2727 or 1-800-727-2701

BCBS PPO Provider

Click above to find a provider "Provider Finder" or call 1-800-810-2583


MDLIVE Telemedicine Program

Click above for Website

MDLIVE is a telemedicine program that delivers quality healthcare by using Board‐certified doctors who can diagnose and treat many common minor illnesses. Convenient 24/7/365 nationwide access to Board‐certified doctors from your home, office, or on the road.

MDLIVE can be used for the following: Colds, sore throats, flu, allegories, infections, upset stomach, pink eye, or rashes.
If you are considering the ER or urgent care for a non‐emergency issue; and
for short‐term prescriptions or re‐fills, when appropriate.

For assistance with MDLive registration click link below to watch a short video:


American Health Group(AHG)

Click above for website or call 1-800-847-7605

Precertification*AHG  also offers patient advocacy  and  voluntary  case  management  services  that  assist  members  and  families in navigating their way through the healthcare system to make informed medical choices, work effectively  with  providers,  understand  their  benefit  options,  and  become  educated  and  self‐directed  consumers of healthcare.

Click here to locate a dental provider, then click on "Find a Dentist"
EnvisionRx (Soon to be Elixir) 

Lookup Claims

Click here to view online claims status for participant claims.

Explanation of Benefits

Click here to reprint an explanation of benefits

My Documents

Looking for your documents/forms? Click here.


Alliance Work Partners 

Click here to access the Employee Assistance Program (EAP)

How can Employee Assistance Help You


SMART Humana

For Medicare-Eligible Retirees & Medicare-Eligible Spouses of Retirees who participate in the SMART Humana Medicare Advantage Prescription Drug Plan Option2



For Medicare-Eligible Retirees & Medicare-Eligible Spouses of Retirees who participate in the Prebyterian Senior Care HMO-POS Employer Plan 4


Presbyterian Letter - Incorrect “Corrected” 2018 1095B Forms




SSA Portal Mobile App

Get it on Google Play