Southwest Service Administrators, Inc.

MDLIVE is a telemedicine program that delivers quality healthcare by using Board‐certified doctors who can diagnose and treat many common minor illnesses. Convenient 24/7/365 nationwide access to Board‐certified doctors from your home, office, or on the road.

MDLIVE can be used for the following: Colds, sore throats, flu, allegories, infections, upset stomach, pink eye, or rashes.
If you are considering the ER or urgent care for a non‐emergency issue; and
for short‐term prescriptions or re‐fills, when appropriate.

For assistance with MDLive registration click link below to watch a short video:

https://www.youtube.com/watch?v=e9tR_pBbRqM&feature=youtu.be

For Precertification, call BCBS 1-800-635-1928 . Prior authorization must be obtained prior to ANY hospitalization.

Inpatient Admissions and Partial Hospitalization for Behavioral Health (Mental Health and Substance Abuse) must be pre-certified by calling BCBS 1-800-851-7498