Southwest Service Administrators, Inc.

Frequently Asked Questions

How do I apply for my annuity?

Complete and print the online Annuity Benefit Application and mail to the Fund Office at 2425 N Central Expressway Suite 120, Richardson, TX 75080.

How do I find out how much my Annuity Benefit will be?

Complete and print the online Benefits Statement Request Form and mail to the Fund Office at 2425 N Central Expressway Suite 120, Richardson, TX 75080. You can also look up your benefit on this website by logging into your personal account.

How do I change my address?

Complete and print the online Change of Address Form and mail to the Fund Office at 2425 N Central Expressway Suite 120, Richardson, TX 75080.

How do I designate or change my beneficiary? 

Complete and print the online Beneficiary Form and mail to the Fund Office at 2425 N Central Expressway Suite 120, Richardson, TX 75080.

Can I fax information to the fund office?

The fund office can only accept documents with original signatures to prevent fraudulent activity.

Am I allowed to take a withdrawal from my Annuity Benefits?

You may be allowed to withdraw from your Annuity Benefits once you have met one of the following:

·         Age 55 and complete withdrawal from the industry (verified by your Local)

·         Total and Permanent Disability (proof of disability required)

·         Break in Service – After one complete Plan Year (Jan-Dec) with no contributions

Am I allowed to take a Hardship Distribution?

You may be allowed to withdraw your own 401-K Employee Account contributions under certain criteria. Before approval, you must provide documentation showing the need for the Hardship Distribution and the amount of the Hardship Distribution. All Hardship Distributions are subject to Board of Trustee approval.

Examples of acceptable circumstances for a Hardship Withdrawal include (but are not limited to):

·         Medical care Expenses for the Employee, the Employee’s spouse or a dependent

·         Cost related to purchase of a principal residence for the Employee

·         Tuition, related educational fees, and room and board expenses.

·         Payments necessary to prevent eviction of the Employee from the Employee’s principal residence or foreclosure on mortgage.

·         Payments for burial or funeral expenses for a deceased parent, spouse, children or other dependents

·         Repair of Member’s principal residence from damage that would qualify for the casualty deduction (such as fire, storm or wreck)