Southwest Service Administrators, Inc.

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Health Provider Information

Other Useful Links

Effective 1/1/2020

enlightenedCigna Open Access Plus (OAP)

Click above to search for PPO Providers or call 800.768.4695 option #2

 Click here to register with Cigna:


enlightened Cigna Dental  Effective 1/1/2021

Click here to access Cigna Dental Providers. It allows members to search by zip code/city/state and also create customized provider lists based on promixmity to their location or alphabetically

Phone: (800) 244-6224


Click here to register and log into your member portal to see how you can get the most of your plan.
Kroger Member Services: 800.482.1285
Specialty Pharmacy: 888.800.7828
Mail Order: 800.552.6694


Eligibility, Medical Benefits and Claims 

Southwest Service Administrators, Inc.: 800.345.3248

Employee Assistance Program

Blomquist Hale (Mental Health): 800.926.9619


Pre-certification Contact Numbers

Inpatient/Outpatient pre-certification: 800.768.4695

Pre-certification of Outpatient CT Scans, MRI’s and PET scans: 866.249.3808

Maternity Management Program: 800.768.4695 Option #5

Durable Medical Equipment (DME)/Home Health Care (HHC): Cigna Providers -800.768.4695 Evicore Providers - 800.298.4806.


Click here for important benefit information for COVID-19 testing

Click here for an important message from your local union regarding COVID 19!

Lookup Claims - Click here to view online claims status for participant claims.

Explanation of Benefits - Click here to reprint an explanation of benefits

My Documents - Looking for your documents/forms? Click here.

Temporary Medical ID Card - Need a Temporary Medical ID card? Click here

Temporary Prescription Drug ID Card - Need a Temporary Prescription Drug card? Click here

January 9th, 2020 Membership Meeting Presentation - Click here to review the powerpoint presented at the 01/09/20 membership meeting. 

Postal Prescription Services (PPS) - Click here to learn more about Mail Order Services

SSA Portal Mobile App is now Available

Get it on Google Play